About Us/faqs

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About Us

 

While searching for a cushion to meet our unique situations, we found that there was very little on the market to choose from and nothing that worked long term. After much research and talking with pain management doctors, pelvic pain doctors, physical therapists and others in our situation, we have designed a line of cushions that we hope will meet your needs.

We strive to provide the best products and service to our customers at the lowest possible price.

Firmness Levels

  • Medium: Our softest cushion for light to medium support. Usually recommended for people who weigh less than 140 lbs or who need a soft cushion. 
  •  Firm: Provides medium to full support and is still soft and comfortable. Great support for those who weigh 140 to 190 lbs. 
  • Extrafirm: Full, sturdy support that will keep your assets from touching any seat below and it also has a soft layer for comfort. 
  • Low Profile: This cushion provides extra firm support in a shorter version than the regular cushions. It will feel firmer than the others but it is easier to carry and sometimes works better in cars where height is an issue. 

Please feel free to contact us if you need help choosing a firmness level for your needs. We will be happy to help you make the right choice.

Shipping

 

  • Our products are usually shipped within two to three business days.  You can check both UPS and USPS charges in the shopping cart to find the cheapest shipping choice for your purchase. USPS is generally cheaper when purchasing smaller items.
  • We recommend using the United States Post Office when shipping internationally as it is almost always cheaper than UPS.
  • Please note that some international orders will have custom fees due when the cushion arrives. We are not able to calculate customs fees, as they change frequently, so please check on your countries charges before you order. 

Payments

 We accept credit cards and Paypal for all purchases.

If you choose Paypal, you will notice that the business name that appears when you get to the Paypal page is A Bright Idea Custom Designs. This is our parent company.

Returns

Returns will be accepted up to 10 business days after you receive the cushion.   The returned cushion must be in clean, like new condition to receive a full refund.  Please contact us for help with a return.